Welcome to VidSum Support! We're here to help you get the most out of our video summarization app.

Frequently Asked Questions (FAQ)

1. How does VidSum work?

   VidSum uses advanced AI technology to analyze your videos and generate concise summaries. Simply upload your video, and we'll provide you with key takeaways, chapter breakdowns, and an overall summary in the same language as your video.

2. What video formats does VidSum support?

   We support a wide range of video formats, including MP4, MOV, AVI, and more. If you encounter any issues uploading a specific format, please contact us.

3. Can I customize the summaries?

   Currently, we offer a standard summary format. However, we're working on adding customization options in future updates, so stay tuned!

4. Is my data secure?

   We take your privacy and data security seriously. We use industry-standard encryption and security practices to protect your information. Your videos and summaries are not shared with any third parties.

5. Do you offer a free trial?

   Yes! You can try VidSum for free to experience its powerful summarization capabilities before subscribing.

Troubleshooting

• Video not uploading:
  • Check your internet connection.
  • Ensure the video file is not corrupted.
  • Try uploading a smaller video file.
• Summary not generating:
  • The video might be too long or complex. Try breaking it down into smaller segments.
  • Our AI model is still learning. We're constantly improving its accuracy.

Contact Us

If you have a specific question or need assistance that isn't addressed in our FAQs, our support team is here to help.

• Email Support: [email protected]
• In-App Feedback: Go to 'Settings' > 'Send Feedback' within the app.

Please provide as much detail as possible when reaching out, including your device type and operating system version.

Feedback

We value your feedback! Let us know how we can improve VidSum by sharing your suggestions and ideas with us.